FAQ - Frequently Asked Questions
Check out the most frequently asked questions here. If you still need help, please contact us at email@example.com
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: firstname.lastname@example.org and we will send you a similar replacement item as soon as possible.
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at email@example.com.
Payments by credit card are made in full at the end of the order. All credit card payments are 100% secured by the Stripe platform, in accordance with French and international interbank security measures. Stripe allows the Internet user to make online purchases in complete security and peace of mind.
Your banking data is encrypted (SSL technology). They do not circulate unencrypted on the Internet and cannot be intercepted. Your banking data (card number, expiration date...) are never communicated to us.
We accept the following payment methods: Visa, American Express, Mastercard, Apple Pay and Credit Cards.
Orders are processed and shipped within 1 to 2 days. Thus, the packages arrive within 2 to 4 working days in France and within 2 to 8 days in Europe.
Yes, absolutely. We deliver worldwide.
All our products are shipped from France, in Lille.
Yes, once the order has been shipped, you will receive an email indicating the tracking of the order.